Welcome to our Returns and Exchanges page! As a family-run business, we understand the importance of keeping our customers happy and satisfied. We take great pride in our products and services, and we do our utmost to ensure that every experience with us meets your expectations. Our returns and exchanges policy is designed with your convenience and satisfaction in mind, because at the heart of our business is a commitment to treating our customers like family. If you’re not completely happy with your purchase, we’re here to help make things right.
So don’t hesitate to give us a call or to send us an email Hello@plussizebelt.com.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
* Gift cards
To complete your return, we require a receipt or proof of purchase.
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at Plus Size Belt Hello@plussizebelt.com.
Your belt is being shipped from Alberta, Canada. We typically ship out within 3 business days but occasionally it may take a bit longer. If this is the case, we will let you know and give you an approximate shipping date.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Plus Size Belt and send your item to:
Plus Size Belt
176 West Creek Landing Unit A Chestermere,
AB Canada T12X 1R8
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Your belt is being shipped from Alberta, Canada. We typically ship out within 3 business days but occasionally it may take a bit longer. If this is the case, we will let you know and give you an approximate shipping date.
To return your product, you should mail your product to:
Plus Size Belt
176 West Creek Landing Unit A Chestermere,
AB Canada T12X 1R8
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Thanks very much!
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